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Team Leading - Level 2 Certificate

This qualification is designed for learners who want the knowledge and understanding required to successfully lead a team.

BENEFITS:

· Achieve a nationally recognised Level 2 qualification

· Evidence your competency to employers

· Further your personal and professional development

· Learn at a time that suits you without the need to attend college

· Understand the importance of clear communication

ATTENDANCE:

This course is delivered on a Flexible Learning basis. This means that most of your learning will be done away from your assessor through an on-line learning platform. Workbooks will also be supplied. You will be assigned a tutor who will be able to provide additional help and support if required.

DURATION:

The Guided Learning Hours for this qualification are 160 hours. This is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or assessment, which takes place as directed by – but not under the immediate guidance or supervision of a Tutor. This will vary depending on the speed of the learner but it is expected most learners will complete within 12 weeks.

Team Leading - Level 2 Certificate

This qualification is designed for learners who want the knowledge and understanding required to successfully lead a team.

BENEFITS:

· Achieve a nationally recognised Level 2 qualification

· Evidence your competency to employers

· Further your personal and professional development

· Learn at a time that suits you without the need to attend college

· Understand the importance of clear communication

ATTENDANCE:

This course is delivered on a Flexible Learning basis. This means that most of your learning will be done away from your assessor through an on-line learning platform. Workbooks will also be supplied. You will be assigned a tutor who will be able to provide additional help and support if required.

DURATION:

The Guided Learning Hours for this qualification are 160 hours. This is an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or assessment, which takes place as directed by – but not under the immediate guidance or supervision of a Tutor. This will vary depending on the speed of the learner but it is expected most learners will complete within 12 weeks.

Entry Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification in the business administration and law sector.

This qualification is suitable for learners aged 19 and above (on 31st August 2019).

Details

PRINCIPLES OF TEAM LEADING

· Understand Business

· Understand how to communicate work related information

UNDERSTAND CUSTOMERS

· Understand the value of customers and their loyalty

UNDERSTAND HOW TO DELIVER CUSTOMER SERVICE AND RESOLVE PROBLEMS

· Understand the relationship between customer service and a brand

· Understand the resolution of customer service problems

UNDERSTAND HOW TO DEVELOP WORKING RELATIONSHIPS WITH COLLEAGUES

· Understand the principle of effective team leading

· Understand how to develop working relationships with other teams and departments

UNDERSTAND HEALTH AND SAFETY PROCEDURES IN THE WORKPLACE

· Know health and safety procedures in the workplace

INTRODUCTION TO COACHING

· Understand coaching in the workplace

· Understand how to coach individuals in a team

INTRODUCTION TO MENTORING

· Understand the purpose and benefits of mentoring

· Understand how a mentoring agreement works

· Understand the skills and tools required by a mentor

UNDERSTAND PERSONAL DEVELOPMENT

· Understand the role of a team leader

· Understand how to produce a personal development plan

Work Experience

This qualification is best suited to adults developing their skills in an existing job role.

Progression

Learners who achieve this qualification achieve progression in their existing job role. They could also progress to further study:

· Level 3 Certificate in Principles of Management

· Level 3 Diploma in Management

· Level 3 Diploma in Management Skills and Knowledge

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