Anne Colgan
The course is great fun - whether it’s for a career or just to enjoy. Most people are nervous when you meet a bunch of new people, but everyone was there to learn and have fun!
Entry Requirements
English and Maths GCSE's grades 2/D or above or equivalent. Individual employers may have their own higher entry requirements.
Details
On an apprenticeship programme, you will learn and develop a range of knowledge, skills and behaviours. These include:
• Understand the importance of meeting and exceeding customer expectations in line with the business / brand standards
• Know the products / services that are offered by the business, their prices and special offers and how to match them to customers’ needs
• Understand how to support the supervision of team members
• Prepare and organise own work for example promptly arriving for shifts, communicating information at team
meetings
• Check that customers are satisfied with products and services and act on feedback in line with business
procedures
• Demonstrate the ability and confidence to deputise for the line manager when necessary
• Customer focused
• Enthusiastic
• Self development
End Point Assessment:
Apprentices without Level 1 English and Maths will need to achieve prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 4 assessment methods:
• On demand test
• Practical observation
• Business project
• Professional discussion
Work Experience
As part of the apprenticeship there is a dedicated off the job learning requirement. This is a minimum of 6 hours per week for the duration of the apprenticeship. This could include:
Role Development:
• Observing colleagues
• Receiving mentoring
• Shadowing
• Training
Programme Development:
• Teaching or learning the theory related to their roles
• Coursework
Progression
Progression from this apprenticeship could be into a hospitality supervisor apprenticeship/position.
Typical Job Roles: Front of House, Receptionist or Customer Service Officer in a hotel, bar or restaurant, Waitress, Barista, Concierge, Events Assistant.
