Anne Colgan
The course is great fun - whether it’s for a career or just to enjoy. Most people are nervous when you meet a bunch of new people, but everyone was there to learn and have fun!
Entry Requirements
English and Maths GCSE's grades 2/D or above or equivalent. Individual employers may have their own higher entry requirements.
Details
On an apprenticeship programme, apprentices will learn and develop a range of knowledge, skills and behaviours. These include:
- Understand the purpose of keeping customers informed of developments, issues and delays
- Know how to carry out a conditions survey (e.g. taking photos, checking furniture and fittings etc) and prepare reports
- To know customers’ and organizational corporate social responsibility and sustainability policies and requirements e.g. environmentally-friendly initiatives; “People, Planet, Profit”
- Carry out quality assurance checks in accordance with SOP’s to ensure that FM services are delivered to the required standard
- Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
- Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
- Team working
- Honesty
- Adaptability
End Point Assessment:
Apprentices without Level 1 English and Maths will need to achieve this prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 3 assessment methods:
- Knowledge Test
- Observation
- Professional Discussion
Work Experience
As part of the apprenticeship there is a dedicated off the job learning requirement. This is a minimum of 6 hours per week for the duration of the apprenticeship. These include:
Role Development:
- Observing colleagues
- Receiving mentoring
- Shadowing
- Training
Programme Development:
- Teaching or learning the theory related to their roles
- Coursework
Progression
Progression from this apprenticeship could be into a facilities management supervisor apprenticeship/position.
Typical Job Roles: Facilities Services Assistant, Facilities Assistant, Facilities Coordinator, Workplace Coordinator, Workplace Support Coordinator, Estate Operative.
