English and Maths GCSE's grades 4/C or above or equivalent. Individual employers may have their own higher entry requirements.
On an apprenticeship programme, apprentices will learn and develop a range of knowledge, skills and behaviours. These include:
- Understand the impact your service provision has on the wider organisation and the value it adds
- Understand how to analyse, use and present a range of information to provide customer insight
- Understand how to find and use industry best practice to enhance own knowledge
- Find solutions that meet your organisations needs as well as the customer requirements
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Make recommendations based on your findings to enable improvement
- Takes responsibility
- Self development
- Team working
End Point Assessment:
Apprentices without Level 2 English and Maths will need to achieve prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 3 assessment methods:
- Practical Observation with Q&A’s
- Project Interview
- Professional Discussion
As part of the apprenticeship there is a dedicated off the job learning requirement. This is a minimum of 6 hours per week for the duration of the apprenticeship.
Role Development:
- Observing colleagues
- Receiving mentoring
- Shadowing
- Training
Programme Development:
- Teaching or learning the theory related to their roles
- Coursework
On completion of this standard, apprentices can progress into a wide range of employment opportunities or further education.

























