Apprenticeship Standard - Level 3 Hospitality Supervisor

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Course Description

Job roles include: Front of House Manager, Customer Service Manager or Team Leader in a hotel, bar or restaurant and Events Manager.

Hospitality Supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.

They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Qualifications

Level 3 Hospitality Supervisor.Apprenticeship

Entry Requirements

Individual employers will identify any relevant entry requirements in terms of previous qualifications.

Initial assessment and diagnostic testing on English and maths will take place prior to commencement of the apprenticeship (Unless already achieved A-C, 4-9 GCSE or equivalent English & maths).

Apprentices without Level 2 English and Maths will need to achieve this prior to taking the end-point assessment.

Details

THE HOSPITALITY SUPERVISOR APPRENTICESHIP PROVIDES THE OPPORTUNITY TO LEARN AND DEVELOP A RANGE OF KNOWLEDGE, SKILLS AND BEHAVIOURS INCLUDING:

Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers

Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members’ potential to drive the best results for the business

Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses

Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs

Actively support team members to maximise potential in their role and identify opportunities for development

Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility

Demonstrate a personal drive to achieve the business values, vision and objectives

Strive to continuously improve the effectiveness of personal communications

Act as a role model operating in an empathic, fair and consistent professional manner