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Apprenticeship Standard - Level 5 Operations / Departmental Manager

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Course Description

Please note - this apprenticeship is for those already in, or progressing into a managerial role.

Job roles include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Qualifications

Level 5 Operations / Departmental Manager Apprenticeship

Entry Requirements

Please note, this apprenticeship is for those already in, or progressing into a managerial role.

Individual employers will identify any relevant entry requirements in terms of previous qualifications.

Initial assessment and diagnostic testing on English and maths will take place prior to commencement of the apprenticeship (Unless already achieved A-C, 4-9 GCSE or equivalent English & maths).

Apprentices without Level 2 English and Maths will need to achieve this prior to taking the end-point assessment.

Details

THE OPERATIONS/ DEPARTMENTAL MANAGER APPRENTICESHIP PROVIDES THE OPPORTUNITY TO LEARN AND DEVELOP A RANGE OF KNOWLEDGE, SKILLS AND BEHAVIOURS INCLUDING:


Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs

Know how to manage multiple teams and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Understand different and learning and behaviour styles.

Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style.

Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.

Able to create a personal development plan. Use of time management and prioritisation techniques.

Drive to achieve in all aspects of work and can demonstrate resilience and accountability.

Sets an example, and is fair, consistent and impartial

Progression

On completion of this standard, apprentices can progress into a wide range of employment opportunities or further education.

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