Apprenticeship Standard - Level 2 Facilities Services Operative

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Course Description

Job roles include: Facilities Services Operative, Facilities Operative, Facilities Services Assistant, Facilities Assistant, Facilities Coordinator, Workplace Coordinator, Workplace Support Coordinator and Estate Operative

Facilities Officer or Facilities Assistant in public and private buildings working alongside teams such as security, catering and cleaning, maintenance and building services.

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

Qualifications

Level 2 Facilities Services Operative Apprenticeship

Level 2 Certificate in Facilities Services Principles

Entry Requirements

Individual employers will identify any relevant entry requirements in terms of previous qualifications.

Initial assessment and diagnostic testing on English and maths will take place prior to commencement of the apprenticeship (Unless already achieved A-C, 4-9 GCSE or equivalent English & maths).

Apprentices without Level 1 English and Maths will need to achieve this prior to taking the end-point assessment.

Details

THE FACILITIES SERVICES OPERATIVE APPRENTICESHIP PROVIDES THE OPPORTUNITY TO LEARN AND DEVELOP A RANGE OF KNOWLEDGE, SKILLS AND BEHAVIOURS INCLUDING:

Understand the purpose of keeping customers informed of developments, issues and delays

Know how to carry out a conditions survey (e.g. taking photos, checking furniture and fittings etc) and prepare reports

To know customers’ and organizational corporate social responsibility and sustainability policies and requirements e.g. environmentally-friendly initiatives; “People, Planet, Profit”

Carry out quality assurance checks in accordance with SOP’s to ensure that FM services are delivered to the required standard

Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms

Carry out minor repairs and maintenance or ensure

that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits

Team working

Honesty

Adaptability