Customer Service

Customer Service - Level 2 Certificate

Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.
This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.

BENEFITS:

Achieve a nationally recognised Level 2 qualification
Evidence your competency to employers
Further your personal and professional development
Learn at a time that suits you without the need to attend college

ATTENDANCE:

This course is delivered on a Flexible Learning basis over a twelve-week period. You will be assigned an assessor who will be able to provide additional help and support if required but all learning will be completed and submitted remotely through an on-line learning platform. Your assessor will provide feedback and advice on all work submitted and will assess your full qualification through to the end of learning.

Entry Requirements

There are no specific prior learning requirements for this qualification. It will be beneficial if you have Level 1 English and feel competent with using IT.

Eligibility:

You must currently live in England
You must have been resident in the UK/EU for 3+ years, for purposes other than study
You must be over the age of 19
You must not be on an apprenticeship

Details

This course is made up of seven units:

Principles of customer service and delivery
Understand customers
Understand employer organisations
Understand how to communicate with customers
Understand how to develop customer relationships
Understand how to resolve problems and deliver customer service to challenging customers
Understand how to develop working relationships with colleagues

Work Experience

As this qualification is knowledge only, you do not need to be working or undertaking practical placements to take this qualification. However, if a work placement is a required for your course, the College will support you in completing a DBS application.

Progression

Learners who achieve this qualification could progress to:

NCFE Level 2 Diploma in Customer Service
NCFE Level 3 Certificate in Principles of Customer Service
NCFE Level 3 Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service

Related Flexible Learning courses:

Business Administration
Business Improvement Techniques
Business Start Up
Customer Service
Data Protection and Data Security
Lean Organisation Management Techniques
Retail Operations
Team Leading
Warehousing and Storage
Workplace Violence and Harassment

Anne Colgan

The course is great fun - whether it’s for a career or just to enjoy. Most people are nervous when you meet a bunch of new people, but everyone was there to learn and have fun!

Lorraine Dale

It was great to learn from knowledgeable tutors who were more than happy to share their knowledge

Joshua Watt

There are so many fantastic opportunities at Hopwood – be sure to say ‘yes’ to as many as you can!

Saad Farooq

My course opened up many doors and I have achieved a lot since gaining my qualification at such a great University Centre

Helen King-Wilson

Hopwood unlocked capabilities that I did not recognise in myself and gave me the confidence to expand my knowledge

Oliver Lewis

Hopwood’s facilities were top notch – the whole experience really was brilliant

Emily Hamilton

I was slightly older when I started my apprenticeship, but I’m now on an ever-growing career path thanks to the amazing team at Hopwood

Luke Webster

Hopwood Hall College gave me so much to be thankful for. They helped me become the professional I am today