Customer Service - Level 2 Certificate
The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.
This qualification gives an introduction to the knowledge required of those working in the retail industry, allowing learners to develop a knowledge base on the subject in general, and start to experience the different specialisms and directions a retail career can offer.
It’s designed specifically for adult learners who’d like an introduction to the retail industry in general, in order to progress to further learning and eventual employment. However, it may also be applicable for those in an entry level retail role who would like to further their understanding and progress to the next level of learning or employment.
ATTENDANCE:
This course is delivered on a Flexible Learning basis. This means that most of your learning will be done away from your assessor through an on-line learning platform. Workbooks will also be supplied. You will be assigned a tutor who will be able to provide additional help and support if required.
Customer Service - Level 2 Certificate
The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.
This qualification gives an introduction to the knowledge required of those working in the retail industry, allowing learners to develop a knowledge base on the subject in general, and start to experience the different specialisms and directions a retail career can offer.
It’s designed specifically for adult learners who’d like an introduction to the retail industry in general, in order to progress to further learning and eventual employment. However, it may also be applicable for those in an entry level retail role who would like to further their understanding and progress to the next level of learning or employment.
ATTENDANCE:
This course is delivered on a Flexible Learning basis. This means that most of your learning will be done away from your assessor through an on-line learning platform. Workbooks will also be supplied. You will be assigned a tutor who will be able to provide additional help and support if required.
Details
Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations
Additional Units:
Understand How to Communicate with Customers
Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers
Understand How to Develop Customer Relationships
Understand How to Develop Working Relationships with Colleagues
Work Experience
This qualification is suitable for employees, looking to increase their skills. However, work experience is not necessary. It is available for anyone who would like to develop their own understanding of the main elements of business administration.
Progression
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
It will help learners to develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events and to know how to apply their knowledge in a variety of industries and job roles.
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