Anne Colgan
The course is great fun - whether it’s for a career or just to enjoy. Most people are nervous when you meet a bunch of new people, but everyone was there to learn and have fun!
Entry Requirements
English and Maths GCSE's grades 4/C or above or equivalent. Individual employers may have their own higher entry requirements.
Details
On an apprenticeship programme, apprentices will learn and develop a range of knowledge, skills and behaviours. These include:
- Facilities Management within the context of the employing organisation (Hard Facilities Management, Soft Facilities Management, Total or Integrated Facilities Management)
- Management of Health and Safety in accordance with employing organisation and client/customer requirements for the facilities management service they are supervising
- Developing relationships in the workplace with colleagues from own employing organisation and with employees of the customer/client to achieve service targets
- Monitor the costs of the facilities management service to ensure the budget is not exceeded
- Resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent reoccurrence
- Solve day to day problems to ensure the facilities management service meets its service targets and contractual requirements
- Self development
- Customer focused
- Methodical
End Point Assessment:
Apprentices without Level 2 English and Maths will need to achieve this prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 2 assessment methods:
- Knowledge Test
- Competency Based Interview
Work Experience
As part of the apprenticeship there is a dedicated off the job learning requirement. This is a minimum of 6 hours per week for the duration of the apprenticeship. This could include:
Role Development:
- Observing colleagues
- Receiving mentoring
- Shadowing
- Training
Programme Development:
- Teaching or learning the theory related to their roles
- Coursework
Progression
On completion of this standard, apprentices can progress into a wide range of employment opportunities or further education.
Typical Job Roles: Facilities Management Supervisors, Facilities Management Coordinators.
