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IT Technician

21/09/2020

Purpose

Duties To provide 1st / 2nd line technical support for all network connected hardware and software including: Supporting an infrastructure including:- VDI, Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls, Servers and other IT peripherals.

Deliver an outstanding IT service that is highly customer focused, responding to requests for support in line with department service level agreement.

To continually improve through self-development; researching existing and new technologies to ensure current and future provision meets the needs of the College.

Duties

  • Provide a consistent and highly responsive customer centred service to all College IT users, and manage the timely execution of customer requests, taking a systematic approach to achieving department standards and targets.
  • Maintain effective communication with customers ensuring their needs are fully understood and they are kept informed of progress when completing tasks.
  • Work as a team to provide support to colleagues in IT services and the wider college community, to carry out department objectives and work plans, in particular when providing cover, planning network improvements, maintenance, upgrades and capital projects, in and out of term time.
  • Strong commitment to maintaining business continuity and implementing capital projects.
  • Under the direction of the Senior IT Technician, maintain network availability to all system users and perform all necessary maintenance.
  • Install, configure, and support College IT hardware and software. Manage the hardware and software environment to ensure 24 * 7 *365 availability to both Staff and Students.
  • Under the direction of the Senior IT Technician to perform daily management of the College backups and file archives stored on the network to assist with disaster recovery and business continuity.
  • Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.
  • Manage the change control process following College guidelines to minimise downtime to end users.
  • Strong and regular commitment to CPD and maintaining up to date technical knowledge and expertise, to effectively deliver the role and meet department and organisational objectives.
  • Any other duties of a similar level of responsibility as may be required.

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