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Head of IT Services



Responsible for the development of an outstanding IT service that delivers a highly effective service to all College users. Strong tactical and operational management skills are required for delivery of this role, including: people management, operational management, with close oversight & monitoring of operational delivery, regular interface with end-users, effective management of budgets / resources, development of appropriate information systems to inform strategy and report on service delivery.

You will lead on the development of the College’s IT strategy, the introduction and integration of new technologies and initiatives that enhance curriculum delivery and meet the College learning strategies. This is to be achieved by effective stakeholder engagement and technical leadership. You will maintain the outstanding IT service which is highly customer focused.


  • Lead on the development and implementation of the College’s IT strategy to support achieving the College’s strategic aims.
  • Maintain and develop the college’s Cyber Security systems. Informing the college IT risks and reporting in to the Risk Management Group.
  • Develop an effective and responsive, target driven department that not only maintains a high standard of service during core business operations, but delivers ongoing system and infrastructure improvements.
  • Develop and maintain an effective responsive service that minimises interruption to all Curriculum and Support operations.
  • Effectively engage with the wider College management team to obtain a good understanding of IT requirements for each department, to inform business planning, priorities, strategy and the day-day operations of the department.
  • Manage the services provided by subcontractors and suppliers, and develop service level agreements that provide value of money and a high-level service that meets the ongoing needs of the College.
  • Maintain a high level of productivity and flexibility across the department to meet the needs of all stakeholders.
  • Manage the performance of the IT Services Team through the College’s performance management framework.
  • Lead on the planning, procurement and project management of ICT initiatives and fully support planning and execution of capital projects all in line with the College’s financial regulations.
  • Monitor and manage the development and operation of the College’s Information and Communications systems including hardware, applications and systems software and data communications.
  • Lead on the procurement of hardware, software and communications systems, and manage relationships with suppliers of software, hardware and other related services.
  • Lead on the specification, installation, configuration and sizing of; operating systems, software applications, communications equipment, corporate databases, the IT network and any other equipment requirements.
  • Take responsibility for system security at all levels including operating system account level, maintaining records and audit trails as necessary.
  • Monitor service performance and the achievement of core service objectives. Regular analysis and review service delivery and performance standards. Develop an appropriate reporting mechanism for management.
  • Full responsibility for the physical and logical security of the data stored in the College’s distributed management information systems and ensuring that there is a disaster recovery plan covering the college’s information systems.
  • Full responsibility for the design and maintenance of corporate inventories of IT hardware, password procedures, licenses and fault logging.
  • Implement effective project management processes that test and develop technology concepts from inception through to completion, ensuring full integration and compatibility with ICT infrastructure.
  • To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by your line manager (or nominated representative).

    Hopwood Hall College actively promotes the value of diversity and welcomes and encourages job applicants from people of all backgrounds. We particularly welcome applicants from disabled and Black, Asian and Minority Ethnic (BAME) candidates. We would also welcome applicants from LGB and Trans and non-binary candidates. We are a disability confident employer and have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the job description.


      HOURS OF DUTY: 37 per week
      SALARY SCALE: £48,724.79 per annum
      CLOSING DATE: 25th January 2022